WHAT KIND OF HELP ARE YOU LOOKING FOR?

INSTRUCTIONS

Find instruction manuals,
articles and more >

FAQs

A comprehensive list of questions and answers >

Contact us

Couldn’t find answers? Submit a ticket >

CONNECTING YOUR SMART TOY

<Back to General Support

Connecting your Smart Toy® to WiFi is optional but has loads of benefits. When your toy is connected, it will automatically update with new activities, learn your child’s name and birthday and allow you to select activities through the app.

Connecting is super easy... Start by downloading the app, and then follow these 3 easy steps. If you have Bluetooth enabled, you can skip Step 3. You only need to add this information once.

Connecting your toy to Bluetooth will allow you to select activities through the app but your toy won’t receive automatic updates or learn your child’s name and birthday unless you connect to WiFi.

Press on "Connect your Toy"

Enter your home Wi-Fi password

Show this screen to your toy

The form has been succesfully submited!

CONTACT CUSTOMER SUPPORT

Please fill out all fields.

The information collected in this form may be used to communicate product recall information, confirm order status, conduct product and quality of service surveys, and send emails with special offers and other news from Mattel or its subsidiaries. If the information relates to a product manufactured by one of our licensees, we may also share it with the licensee.

Other methods of contact: